Skip to main content





Skill Level





1:1 Customer Engagement Optimization

Accessibility Essentials

  • Mission

    Accessibility Essentials

    5 Modules

    5 heures 35 mins

    Visible to: All users
  • According to the World Report on Disability from the World Health Organization, 15 percent of the world's population, or 1 billion people, experience...

AI for 1:1 Customer Engagement

  • Mission

    AI for 1:1 Customer Engagement

    10 Modules

    19 Défis

    12 heures 35 mins

    Visible to: All users
  • Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega omni-channel AI delivers the right action during every...

Always-On Outbound Customer Engagement

Application Development Foundation

BA Business Architect

  • Mission

    BA Business Architect

    21 Modules

    20 Défis

    1 day 16 heures 55 mins

    Pega Platform '23 Visible to: Pega Flex Instructors, Mondelez Private CLASS-13039 and BA Flex Public 12.4.23
  • Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform...

Business Agility in 1:1 Customer Engagement

Business Architect

Case Management Foundation

Credit Risk Decisioning

  • Mission

    Credit Risk Decisioning

    10 Défis

    4 heures 55 mins

    Pega Customer Decision Hub '23 Visible to: Credit Risk Private Dec 4 2023 and Pega Flex Instructors
  • Leverage the robust decisioning capabilities of the Pega Infinity platform and delve into the world of credit risk decisioning, exploring how to...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice