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Pega Customer Decision Hub for Collections

  • Module

    Pega Customer Decision Hub for Collections

    6 Rubriques

    45 mins

    Pega Customer Service 8.8 Visible to: All users
  • Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...

Pega Customer Profile Designer

  • Module

    Pega Customer Profile Designer

    4 Rubriques

    50 mins

    Pega Customer Decision Hub 8.6 Visible to: All users
  • Pega Customer Profile Designer allows users to define customer profile data with aggregate properties and summaries, and enables Pega Customer...

Pega Customer Service best practices

  • Module

    Pega Customer Service best practices

    2 Rubriques

    1h

    Visible to: All users
  • Reviews best practices to use when implementing Pega Customer Service™ applications. Learn about the low-code application development techniques...

Pega Customer Service Case Management Edition introduction

  • Module

    Pega Customer Service Case Management Edition introduction

    3 Rubriques

    20 mins

    Pega Customer Service 8.7 Visible to: All users
  • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Pega Customer Service overview

Pega Customer Service performance considerations

  • Module

    Pega Customer Service performance considerations

    3 Rubriques

    30 mins

    Pega Customer Service 8.8 Visible to: All users
  • Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Pega Diagnostic Center overview

  • Module

    Pega Diagnostic Center overview

    3 Rubriques

    50 mins

    Visible to: All users
  • Learn how to log on to PDC and view information about your applications.

Pega Email Bot configuration

  • Module

    Pega Email Bot configuration

    3 Rubriques

    45 mins

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...

Pega Express CDH Delivery

  • Module

    Pega Express CDH Delivery

    1 Rubrique

    20 mins

    Pega Customer Decision Hub 8.5 Visible to: All users
  • Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...

Pega Express testing and validation

  • Module

    Pega Express testing and validation

    6 Rubriques

    1h 15 mins

    Visible to: All users
  • The goal of the Pega Express approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform provid...

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