Skip to main content

ミッション

Pega Workforce Intelligence

8 モジュール

4 時間 39 分

Pega Workforce Intelligence
Visible to: All users
初級 Pega Workforce Intelligence 英語

Learn how to better manage your employees by understanding where they spend their time throughout the day. Identify detractors from production work and what is driving lost capacity in your organization. You differentiate between Production, Other, and Non-Work activities and determine what is essential to the business. Learn how to use the analysis tools to identify areas for process improvement. Apply Administration features to organize and deploy configurations that better suited to track different activities and metrics within your organization.

Pega Workforce Intelligence introduction

  • モジュール

    Pega Workforce Intelligence introduction

    3 トピック

    28 分

  • In this module, learn the main premise behind Pega Workforce Intelligence. Learn best practices to ensure early adoption within an organization and a...

Workforce Intelligence portal overview

  • モジュール

    Workforce Intelligence portal overview

    5 トピック

    37 分

  • In this module, learn the fundamentals of navigating to the Dashboard, Summary, and Timeline screens inside the Workforce Intelligence portal. You...

Pega Workforce Intelligence data files

  • モジュール

    Pega Workforce Intelligence data files

    1 トピック

    8 分

  • In this module, learn the different types of exportable data files and APIs provided by Pega Workforce Intelligence.

Pega Workforce Intelligence Opportunity Finder

  • モジュール

    Pega Workforce Intelligence Opportunity Finder

    2 トピック

    23 分

  • In this module, learn how to best interpret where an agent spends time to supplement their work tasks. The information that is illustrated...

Screen Analysis

  • モジュール

    Screen Analysis

    1 トピック

    10 分

  • In this module, learn how to analyze the data presented in the various tabs in the Analysis section of the navigation toolbar. Learn how to identify...

Workflow basics

  • モジュール

    Workflow basics

    5 トピック

    30 分

  • Learn about the benefits of workflows and discover considerations for designing effective workflows in Pega Workforce Intelligence™. 

Business administration

  • モジュール

    Business administration

    7 トピック

    45 分

  • In this module, learn how to configure the Pega Workforce Intelligence™ portal to meet your business needs. The Administration tab is where you can...

System administration

  • モジュール

    System administration

    4 トピック

    28 分

  • In this module, learn how to set up the portal and manage configurations to meet your business needs. 

mission badge: Pega Workforce Intelligence

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice