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Configuring a coaching tip
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チャレンジ
Configuring a coaching tip
2 タスク
15 分
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
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チャレンジ
Configuring a common phrase
2 タスク
15 分
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Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring business conditions
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チャレンジ
Configuring business conditions
2 タスク
5 分
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U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...
Configuring customer verification
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チャレンジ
Configuring customer verification
2 タスク
15 分
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The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating a composite tab
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チャレンジ
Creating a composite tab
2 タスク
5 分
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As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
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Customizing the user interface for agents
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チャレンジ
Customizing the user interface for agents
2 タスク
15 分
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Updating a dialog
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チャレンジ
Updating a dialog
2 タスク
15 分
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As a manager, you want customer service agents to have more of a personal touch when communicating with customers. You want agents to use the customer...