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Case Management Intermediate

Email Bots for Pega Customer Service

Preparation for 1:1 Customer Engagement Implementation

  • ミッション

    Preparation for 1:1 Customer Engagement Implementation

    2 モジュール

    9 チャレンジ

    6 時間 30 分

    Visible to all users
  • Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...

Application migration

Application rulesets

Application versioning

Approving cases with an authority matrix

  • モジュール

    Approving cases with an authority matrix

    2 トピック

    25 分

    Pega Platform 8.2 Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Building the customer analytical data model

  • モジュール

    Building the customer analytical data model

    9 トピック

    1時間 55 分

    Visible to all users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Configuring cascading approvals with an authority matrix

Creating a case from email

  • モジュール

    Creating a case from email

    2 トピック

    20 分

    Visible to all users
  • Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

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