Search
Pega Voice AI
-
ミッション
Pega Voice AI
8 モジュール
3 時間 20 分
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Creating custom tabs
-
モジュール
Creating custom tabs
2 トピック
25 分
-
Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Configuring customer verification
-
チャレンジ
Configuring customer verification
3 タスク
15 分
-
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Running Pega Customer Decision Hub setup wizard
-
チャレンジ
Running Pega Customer Decision Hub setup wizard
4 タスク
45 分
-
U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...