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Looking for instructor-led training?
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Challenge
Creating a custom business report
4 Tasks
15 mins
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Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
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Challenge
Customizing a dashboard
3 Tasks
30 mins
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During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...