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Building the customer analytical data model

  • モジュール

    Building the customer analytical data model

    9 トピック

    1時間 55 分

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • モジュール

    Building the Customer Insights Cache

    9 トピック

    1時間 45 分

    Pega Customer Decision Hub '23 Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Business administration

  • モジュール

    Business administration

    7 トピック

    45 分

    Pega Workforce Intelligence Visible to: All users
  • In this module, learn how to configure the Pega Workforce Intelligence™ portal to meet your business needs. The Administration tab is where you can...

Call transfers

  • モジュール

    Call transfers

    2 トピック

    15 分

    Visible to: All users
  • Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...

CDH architecture and design

  • モジュール

    CDH architecture and design

    4 トピック

    30 分

    Pega Customer Decision Hub 8.5 Visible to: All users
  • In this module, you learn what Reference Architectures are and their place in the sales and delivery cycle. Using the Reference Architectures in Pega...

Circumstancing Case processing

Citrix robotic project design

  • モジュール

    Citrix robotic project design

    1 トピック

    25 分

    Pega Robotic Automation 19.1 Visible to: All users
  • Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Configuring an application overlay

  • モジュール

    Configuring an application overlay

    2 トピック

    15 分

    Visible to: All users
  • An application overlay defines the scope in which business users can implement business changes, such as managing actions or modifying business rules...

Creating a case from email

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