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Background processing
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モジュール
Background processing
4 トピック
50 分
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Learn how the background processing capabilities in Pega Platform™ allow you to offload tasks to help improve throughput and efficiency. Learn how to...
Building the customer analytical data model
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モジュール
Building the customer analytical data model
9 トピック
1時間 55 分
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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モジュール
Building the Customer Insights Cache
9 トピック
1時間 45 分
Pega Customer Decision Hub '23 -
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Business administration
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モジュール
Business administration
7 トピック
45 分
Pega Workforce Intelligence -
In this module, learn how to configure the Pega Workforce Intelligence™ portal to meet your business needs. The Administration tab is where you can...
Call transfers
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モジュール
Call transfers
2 トピック
15 分
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Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...
CDH architecture and design
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モジュール
CDH architecture and design
4 トピック
30 分
Pega Customer Decision Hub 8.5 -
In this module, you learn what Reference Architectures are and their place in the sales and delivery cycle. Using the Reference Architectures in Pega...
Circumstancing Case processing
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モジュール
Circumstancing Case processing
4 トピック
50 分
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Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.
Citrix robotic project design
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モジュール
Citrix robotic project design
1 トピック
25 分
Pega Robotic Automation 19.1 -
Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...
Configuring an application overlay
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モジュール
Configuring an application overlay
2 トピック
15 分
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An application overlay defines the scope in which business users can implement business changes, such as managing actions or modifying business rules...
Creating a case from email
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モジュール
Creating a case from email
2 トピック
20 分
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.