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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Additionally, discover when to use an...

Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Discover when to use an automation...

Learn how the background processing capabilities in Pega Platform™ allow you to offload tasks to help improve throughput and efficiency. Learn how to...

Create variations of a rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business...

Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...

Pega Platform™ uses a rule resolution process and various rule statuses to determine the most appropriate rule instance to apply in a situation...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...