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Business conditions

  • モジュール

    Business conditions

    2 トピック

    20 分

    Visible to: All users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Creating Customer Service data sources

  • モジュール

    Creating Customer Service data sources

    1 トピック

    10 分

    Visible to: All users
  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

Integrating external data

  • モジュール

    Integrating external data

    2 トピック

    20 分

    Pega Customer Service 8.8 Visible to: All users
  • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Monitoring your contact center with Insights

  • モジュール

    Monitoring your contact center with Insights

    2 トピック

    15 分

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Presenting suggestions for agents

  • モジュール

    Presenting suggestions for agents

    4 トピック

    35 分

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Configuring a data source

Configuring business conditions

  • チャレンジ

    Configuring business conditions

    2 タスク

    5 分

    Visible to: All users
  • U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...

Integrating external customer service data

Leveraging reports in the contact center

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