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Pega Digital Messaging
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ミッション
Pega Digital Messaging
7 モジュール
5 チャレンジ
3 時間 54 分
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Pega Voice AI
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ミッション
Pega Voice AI
8 モジュール
2 時間 50 分
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Creating a case from email
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モジュール
Creating a case from email
2 トピック
20 分
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Routing email based on content
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モジュール
Routing email based on content
3 トピック
25 分
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
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モジュール
Training the email bot
2 トピック
20 分
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Creating a case from an email
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チャレンジ
Creating a case from an email
4 タスク
20 分
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Routing email based on content
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チャレンジ
Routing email based on content
4 タスク
15 分
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U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Suggesting a reply based on email content
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チャレンジ
Suggesting a reply based on email content
4 タスク
15 分
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Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...