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Application quality practices

  • モジュール

    Application quality practices

    5 トピック

    40 分

    All Products Visible to: All users
  • This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...

Application security

Applying the advanced features of test automation

  • モジュール

    Applying the advanced features of test automation

    4 トピック

    25 分

    All Products Visible to: All users
  • Learn how you can integrate Pega unit tests, scenario tests, test coverage, and quality metrics with continuous integration and delivery (CI/CD) in...

Approvals and SLAs

Approving and publishing Pega Knowledge content

  • モジュール

    Approving and publishing Pega Knowledge content

    2 トピック

    15 分

    Pega Customer Service 8.7 Visible to: All users
  • Learn about the process and the roles involved in approving and publishing draft content for Pega Knowledge. You also learn how to reject content, add...

Arbitrating between actions

Arbitration fundamentals

  • モジュール

    Arbitration fundamentals

    2 トピック

    30 分

    Visible to: All users
  • After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer...

Architecture and design during the Prepare phase

  • モジュール

    Architecture and design during the Prepare phase

    6 トピック

    1時間 30 分

    Visible to: All users
  • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Assigning and completing work for Business Architects

Authenticating customers using Digital Messaging

  • モジュール

    Authenticating customers using Digital Messaging

    2 トピック

    20 分

    Visible to: All users
  • Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

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