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Digital messaging

  • モジュール

    Digital messaging

    3 トピック

    25 分

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

MLOps

Next best action and customer interactions

Pega Customer Decision Hub for Collections

  • モジュール

    Pega Customer Decision Hub for Collections

    6 トピック

    45 分

    Pega Customer Service 8.8 Visible to: All users
  • Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...

Pega Customer Service performance considerations

  • モジュール

    Pega Customer Service performance considerations

    3 トピック

    30 分

    Pega Customer Service 8.8 Visible to: All users
  • Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Pega Low-Code App Factory introduction

  • モジュール

    Pega Low-Code App Factory introduction

    2 トピック

    22 分

    Pega Platform 8.4 Visible to: All users
  • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Pega Process AI overview

  • モジュール

    Pega Process AI overview

    2 トピック

    20 分

    Visible to: All users
  • Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio in Pega Process AI™ context. Prediction Studio is...

Predicting case completion

  • モジュール

    Predicting case completion

    1 トピック

    15 分

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Predicting fraud

  • モジュール

    Predicting fraud

    1 トピック

    15 分

    Visible to: All users
  • Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...

Predicting missing the Service-Level Agreement

  • モジュール

    Predicting missing the Service-Level Agreement

    1 トピック

    10 分

    Pega Customer Decision Hub '23 Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

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