Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...