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Pega Digital Messaging

  • ミッション

    Pega Digital Messaging

    7 モジュール

    5 チャレンジ

    3 時間 54 分

    Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Voice AI

  • ミッション

    Pega Voice AI

    7 モジュール

    2 時間 25 分

    Pega Customer Service 8.7 Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Robotic Solution Development for Citrix

  • ミッション

    Robotic Solution Development for Citrix

    3 モジュール

    3 チャレンジ

    3 時間 35 分

    Pega Robotic Automation 19.1 Visible to all users
  • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Auto-balancing in Pega Robot Manager

  • モジュール

    Auto-balancing in Pega Robot Manager

    5 トピック

    30 分

    Pega Robot Manager 8.5.2 Visible to all users
  • Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Citrix robotic project design

  • モジュール

    Citrix robotic project design

    1 トピック

    25 分

    Pega Robotic Automation 19.1 Visible to all users
  • Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Creating a case from email

  • モジュール

    Creating a case from email

    2 トピック

    20 分

    Visible to all users
  • Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Implement PDF files in robotic automations

  • モジュール

    Implement PDF files in robotic automations

    8 トピック

    59 分

    Pega Robotic Automation 19.1 Visible to all users
  • The Pega Robot Studio implementation of the PDF Connector component makes work with PDF files easier because you can visually identify the items in...

Implementing Citrix in robotic solutions

  • モジュール

    Implementing Citrix in robotic solutions

    7 トピック

    1時間 10 分

    Pega Robotic Automation 19.1 Visible to all users
  • Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...

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