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Email Bots for Pega Customer Service

Pega Digital Messaging

  • ミッション

    Pega Digital Messaging

    7 モジュール

    5 チャレンジ

    3 時間 54 分

    Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Creating a case from email

  • モジュール

    Creating a case from email

    2 トピック

    20 分

    Visible to all users
  • Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Reviewing log files

Routing email based on content

  • モジュール

    Routing email based on content

    3 トピック

    25 分

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Training the email bot

  • モジュール

    Training the email bot

    2 トピック

    20 分

    Visible to all users
  • Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Creating a case from an email

Reviewing log files

Routing email based on content

Suggesting a reply based on email content

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