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  • Mission

    Case Management Intermediate

    5 モジュール

    4 チャレンジ

    5 時間 55 分

    Visible to all users
  • Continue learning about case management using Pega Platform™.

  • Module

    Approving cases with an authority matrix

    2 トピック

    25 分

    Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

  • Module

    Circumstancing

    4 トピック

    55 分

    Visible to all users
  • Applications often need to customize behavior to match the needs of a specific situation or circumstance. For example, a call center may need to...

  • Module

    Circumstancing case processing

    7 トピック

    1時間

    Visible to all users
  • Create variations of a rule that can be executed in specific circumstances, to better tailor application behavior to variations identified by the...

  • Module

    Configuring case approvals with an authority matrix

    2 トピック

    20 分

    Visible to all users
  • Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...

  • Module

    Creating a Pega Platform application

    2 トピック

    40 分

    Visible to all users
  • Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...

  • Module

    Debugging and performance

    11 トピック

    3 時間

    Visible to all users
  • Pega Platform™ provides tools to debug applications and evaluate application performance through performance statistics, events, and system logs...

  • Module

    Debugging system performance

    4 トピック

    1時間 15 分

    Visible to all users
  • Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...

  • Module

    Decision tables and trees

    7 トピック

    1時間 40 分

    Visible to all users
  • Decision tables and decision trees are fundamental to enforcing business decisions. You can use these decision rules in flows, routers, activities...

  • Module

    Duplicate and temporary cases

    4 トピック

    30 分

    Visible to all users
  • Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is...

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