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Case Management Intermediate

Pega Digital Messaging

  • ミッション

    Pega Digital Messaging

    7 モジュール

    5 チャレンジ

    3 時間 54 分

    Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Application migration

Application rulesets

Application versioning

Approving cases with an authority matrix

  • モジュール

    Approving cases with an authority matrix

    2 トピック

    25 分

    Pega Platform 8.2 Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Configuring cascading approvals with an authority matrix

Creating a case from email

  • モジュール

    Creating a case from email

    2 トピック

    20 分

    Visible to all users
  • Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Decision tables and trees

Duplicate and temporary cases

  • モジュール

    Duplicate and temporary cases

    4 トピック

    30 分

    Pega Platform Visible to all users
  • Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is...

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