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Adding a duplicate case type search
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チャレンジ
Adding a duplicate case type search
3 タスク
10 分
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InsCorp wants to ensure that only one assistance request case is processed for each request. Customers that send assistance requests might have...
Adding and configuring adapters
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チャレンジ
Adding and configuring adapters
2 タスク
15 分
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With the addition of the Customer Relationship Management and ACME Search System projects to the TrainingCertificationSln, the next step is to add the...
Adding framework components to a solution
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チャレンジ
Adding framework components to a solution
8 タスク
45 分
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The first two application projects are complete. After reviewing the solution's documentation, you need a user interface project, named MainPrj, which...
Adding optional actions to a workflow
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チャレンジ
Adding optional actions to a workflow
1 タスク
5 分
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InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a system architect configured the Cancel...
Attaching PDF files to a case
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チャレンジ
Attaching PDF files to a case
2 タスク
10 分
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InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Approving work
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チャレンジ
Approving work
1 タスク
5 分
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The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Routing work to users
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チャレンジ
Routing work to users
2 タスク
10 分
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Specific members of the city government perform assignments on service request cases. The services coordinator identifies three assignments that must...
Automating decisions with decision tables
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チャレンジ
Automating decisions with decision tables
2 タスク
10 分
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...
Automating decisions with decision trees
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チャレンジ
Automating decisions with decision trees
2 タスク
10 分
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score, loan...
Creating users and roles
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チャレンジ
Creating users and roles
4 タスク
10 分
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...