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Pega Digital Messaging

  • ミッション

    Pega Digital Messaging

    7 モジュール

    5 チャレンジ

    3 時間 54 分

    Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Low-Code App Factory

  • ミッション

    Pega Low-Code App Factory

    4 モジュール

    1時間 38 分

    Visible to all users
  • At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...

Pega Process AI Essentials

  • ミッション

    Pega Process AI Essentials

    5 モジュール

    6 チャレンジ

    4 時間 25 分

    Visible to all users
  • In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...

Creating a case from email

  • モジュール

    Creating a case from email

    2 トピック

    20 分

    Visible to all users
  • Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Digital messaging

  • モジュール

    Digital messaging

    4 トピック

    30 分

    Visible to all users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Email bot cases and responses

  • モジュール

    Email bot cases and responses

    2 トピック

    25 分

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • モジュール

    Email Manager portal

    5 トピック

    55 分

    Visible to all users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Intelligent routing

  • モジュール

    Intelligent routing

    4 トピック

    1時間

    Visible to all users
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

MLOps

  • モジュール

    MLOps

    2 トピック

    25 分

    Visible to all users
  • Learn how to use Machine Learning Operations (MLOps) to replace the predictive model that drives a prediction with a new model. You can import a...

Next-Best-Action and customer interactions

  • モジュール

    Next-Best-Action and customer interactions

    2 トピック

    20 分

    Visible to all users
  • Pega’s omni-channel artificial intelligence (AI) delivers the right action at every customer touch by crunching millions of data points in real-time.

    ...

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