This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...

This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...

Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...

Conduct unit testing on Rules to ensure application configurations behave as expected and leverage scenario tests to perform testing based on real...

This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...