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Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
GoGoRoad wants to allow customers to create an assistance request case from their mobile device. Customize the User mobile app channel to design a...
GoGoRoad's customer experience team wants to provide mobile users with a mobile-oriented interface to present nearby service providers. Instead of...
During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
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