In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...

In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...

Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...

Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...

Learn how to configure delivery options for a mobile app for a Pega Platform™ application.

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...

Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...

Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...