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Service requests
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モジュール
Service requests
9 トピック
50 分
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Web services
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モジュール
Web services
1 トピック
15 分
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Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...
System administration
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モジュール
System administration
4 トピック
28 分
Pega Workforce Intelligence -
In this module, learn how to set up the portal and manage configurations to meet your business needs.
Telephony controls
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モジュール
Telephony controls
2 トピック
20 分
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A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the...
Tools for debugging Constellation applications
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モジュール
Tools for debugging Constellation applications
2 トピック
35 分
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.
Training the email bot
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モジュール
Training the email bot
2 トピック
20 分
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
UI authoring in Constellation
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モジュール
UI authoring in Constellation
5 トピック
50 分
Pega Platform '23 -
Explore how you can configure Views to create the user interface in a Constellation application.
Validating data against a pattern
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モジュール
Validating data against a pattern
1 トピック
10 分
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Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...
Workflow basics
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モジュール
Workflow basics
5 トピック
30 分
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Learn about the benefits of workflows and discover considerations for designing effective workflows in Pega Workforce Intelligence™.
Accessing a Pega application using the Pega API
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チャレンジ
Accessing a Pega application using the Pega API
1 タスク
10 分
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The IT department is adding the ability for users to work on an internal Portal. They submitted a requirement to display open positions within TGB to...