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Configuring intelligent routing

  • チャレンジ

    Configuring intelligent routing

    2 タスク

    10 分

    Visible to all users
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring the Email Manager portal

  • チャレンジ

    Configuring the Email Manager portal

    2 タスク

    15 分

    Visible to all users
  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

Creating a case completion prediction

  • チャレンジ

    Creating a case completion prediction

    3 タスク

    15 分

    Visible to all users
  • U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...

Creating a case from an email

Creating a fraud prediction

  • チャレンジ

    Creating a fraud prediction

    3 タスク

    15 分

    Visible to all users
  • U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...

Creating a Pega Email Bot

  • チャレンジ

    Creating a Pega Email Bot

    2 タスク

    15 分

    Visible to all users
  • The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...

Creating an email account

  • チャレンジ

    Creating an email account

    1 タスク

    10 分

    Visible to all users
  • The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...

Reviewing log files

Routing email based on content

Suggesting a reply based on email content

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