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Approving cases with an authority matrix

  • モジュール

    Approving cases with an authority matrix

    2 トピック

    25 分

    Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Configuring cascading approvals with an authority matrix

Circumstancing

  • モジュール

    Circumstancing

    4 トピック

    55 分

    Visible to all users
  • Applications often need to customize behavior to match the needs of a specific situation or circumstance. For example, a call center may need to...

Circumstancing case processing

  • モジュール

    Circumstancing case processing

    7 トピック

    1時間

    Visible to all users
  • Create variations of a rule that can be executed in specific circumstances, to better tailor application behavior to variations identified by the...

Creating a Pega Platform application

  • モジュール

    Creating a Pega Platform application

    3 トピック

    50 分

    Visible to all users
  • Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...

Debugging and performance

  • モジュール

    Debugging and performance

    11 トピック

    3 時間

    Visible to all users
  • Pega Platform™ provides tools to debug applications and evaluate application performance through performance statistics, events, and system logs...

Debugging system performance

  • モジュール

    Debugging system performance

    4 トピック

    1時間 15 分

    Visible to all users
  • Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...

Decision tables and trees

  • モジュール

    Decision tables and trees

    7 トピック

    1時間 40 分

    Visible to all users
  • Decision tables and decision trees are fundamental to enforcing business decisions. You can use these decision rules in flows, routers, activities...

Duplicate and temporary cases

  • モジュール

    Duplicate and temporary cases

    4 トピック

    30 分

    Visible to all users
  • Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is...

Extending service-level agreement configurations

  • モジュール

    Extending service-level agreement configurations

    4 トピック

    40 分

    Visible to all users
  • In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...

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