This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...

Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...

Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use your Pega Customer Service...

Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...

The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...

An application overlay defines the scope in which business users can implement business changes, such as managing actions or modifying business rules...

The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...

Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.