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Customer Service Developer

  • ミッション

    Customer Service Developer

    1 ミッション

    6 モジュール

    6 チャレンジ

    12 時間 50 分

    Visible to all users
  • In this course, students learn how to customize a Pega Customer Service™ application. Students will use Dev Studio to create customer composite tabs...

Customer Service Low-Code Developer

  • ミッション

    Customer Service Low-Code Developer

    2 ミッション

    7 モジュール

    7 チャレンジ

    8 時間 50 分

    Visible to all users
  • Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...

Email Bots for Pega Customer Service

  • ミッション

    Email Bots for Pega Customer Service

    4 モジュール

    3 チャレンジ

    2 時間 40 分

    Visible to all users
  • Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Pega Call

  • ミッション

    Pega Call

    6 モジュール

    2 時間 40 分

    Visible to all users
  • Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...

Pega Cosmos Designer

  • ミッション

    Pega Cosmos Designer

    5 モジュール

    6 時間 21 分

    Visible to all users
  • The Pega Cosmos Designer Mission prepares you to conceptualize, plan, and prototype designs for a Pega application using the Pega Cosmos design system...

Pega Customer Decision Hub Foundation

  • ミッション

    Pega Customer Decision Hub Foundation

    3 モジュール

    4 チャレンジ

    2 時間 35 分

    Visible to all users
  • Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...

Pega Customer Service Foundation

Pega Process AI Essentials

  • ミッション

    Pega Process AI Essentials

    5 モジュール

    6 チャレンジ

    4 時間 25 分

    Visible to all users
  • In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...

Pega Sales Automation Foundation

Sales Automation Low-Code Developer

  • ミッション

    Sales Automation Low-Code Developer

    13 モジュール

    15 チャレンジ

    5 時間 55 分

    Visible to all users
  • In this mission, you learn about cases and data in a Pega Sales Automation™. Upon completion, you can create a Pega Sales Automation application...

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