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Organization of work for robots
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モジュール
Organization of work for robots
6 トピック
55 分
Pega Robot Manager 8.8 -
Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...
Organization records
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モジュール
Organization records
3 トピック
25 分
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Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
Organizing your sales organization into territories
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モジュール
Organizing your sales organization into territories
1 トピック
10 分
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Territories define the hierarchical structure used to organize the sales organization. Leads, opportunities, organizations, and accounts are all...
Outlook and Webex integration
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モジュール
Outlook and Webex integration
2 トピック
12 分
Pega Sales Automation 8.7 -
The Pega Sales Automation™ Outlook add-in leverages the Pega Intelligent Virtual Assistant (IVA), which uses sentiment analysis and natural language...
Parallel processing
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モジュール
Parallel processing
4 トピック
40 分
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Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...
Sharing action details with third-party distributors
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モジュール
Sharing action details with third-party distributors
2 トピック
30 分
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Sending outbound communications through email and SMS has its challenges, including various operational, security, and legal requirements. Sometimes...
Pega 1:1 Operations Manager overview
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モジュール
Pega 1:1 Operations Manager overview
3 トピック
20 分
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Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega...
Pega approach to Discovery
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モジュール
Pega approach to Discovery
2 トピック
20 分
Pega Customer Service 8.8 -
Learn how to apply the Discover phase of Pega Express™ to approach customer service outcomes. Identify the desired business outcomes and Microjourneys...
Pega approach to Prepare
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モジュール
Pega approach to Prepare
4 トピック
45 分
Pega Customer Service 8.8 -
Discover how to prepare your team for your project and apply the Pega Express™ methodology to Pega Customer Service™. Learn how to a well conducted...
Pega Call introduction
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モジュール
Pega Call introduction
3 トピック
25 分
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Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience...