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Customer Service Low-Code Developer

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    Customer Service Low-Code Developer

    2 ミッション

    7 モジュール

    7 チャレンジ

    8 時間 50 分

    Visible to all users
  • Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...

Email Bots for Pega Customer Service

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    Email Bots for Pega Customer Service

    4 モジュール

    3 チャレンジ

    2 時間 40 分

    Visible to all users
  • Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Pega Call

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    Pega Call

    6 モジュール

    2 時間 40 分

    Visible to all users
  • Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...

User Experience (UX) Design

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    User Experience (UX) Design

    5 モジュール

    1 チャレンジ

    3 時間

    Visible to all users
  • The User Experience (UX) Design mission is an advanced mission for Pega certified senior system architects (PCSSA) who are ready to take on the Pega...

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