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Case Management Intermediate

  • ミッション

    Case Management Intermediate

    5 モジュール

    5 チャレンジ

    6 時間 5 分

    Visible to all users
  • Continue learning about case management using Pega Platform™.

Approving cases with an authority matrix

  • モジュール

    Approving cases with an authority matrix

    2 トピック

    25 分

    Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Kaskadierende Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren

Debugging system performance

  • モジュール

    Debugging system performance

    4 トピック

    1時間 15 分

    Visible to all users
  • Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...

Decision tables and trees

  • モジュール

    Decision tables and trees

    7 トピック

    1時間 40 分

    Visible to all users
  • Decision tables and decision trees are fundamental to enforcing business decisions. You can use these decision rules in flows, routers, activities...

Duplicate and temporary cases

  • モジュール

    Duplicate and temporary cases

    4 トピック

    30 分

    Visible to all users
  • Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is...

Extending service-level agreement configurations

  • モジュール

    Extending service-level agreement configurations

    4 トピック

    40 分

    Visible to all users
  • In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...

Flow action processing

  • モジュール

    Flow action processing

    4 トピック

    35 分

    Visible to all users
  • In Pega Platform™, you can add pre- and post-processing actions to a flow action to manipulate data. These actions enable you to add related tasks to...

Managing concurrent case access

  • モジュール

    Managing concurrent case access

    4 トピック

    30 分

    Visible to all users
  • Learn how Pega Platform manages multiple users accessing the same case, and configure case locking to avoid potential conflicts in production...

Measuring system performance

  • モジュール

    Measuring system performance

    5 トピック

    1時間 25 分

    Visible to all users
  • Pega Platform™ provides tools to evaluate application performance through performance statistics and events. Performance statistics help you...

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