Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Learn how to better manage your employees by understanding where they spend their time throughout the day. Identify detractors from production work...

Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...

Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Learn the basic automation functionality, configuration options, intelligent recording and interrogation methods, process flow, terminology, and core...

In this mission, you learn about cases and data in a Pega Sales Automation™. Upon completion, you can create a Pega Sales Automation application...

The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...

Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...

Begin your journey to learn about Pega’s User Experience capability.