Learn about a typical cross-selling use case on the web channel and its four phases of implementation to improve 1-to-1 customer engagement, drive...

Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...

Before you begin any offline-related project with Pega Mobile Client™, learn how offline-enabled applications represent a significant paradigm shift...

Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors. Input fields that are not directly...

Learn how to check the health of Pega Customer Decision Hub™ and improve the effectiveness of your next best actions.

Impact Analyzer, Scenario...

Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...

A territory defines the hierarchical structure used to organize your sales team into groups. You can create and edit territories, assign operators to...

The Pega Sales Automation™ Outlook add-in leverages the Pega Intelligent Virtual Assistant (IVA), which uses sentiment analysis and natural language...

Sending outbound communications through email and SMS has its challenges, including various operational, security, and legal requirements. Sometimes...