InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a system architect configured the Cancel...

GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...

InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...

Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...

In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...

The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...

Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...

InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...

An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...