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Best practices for keeping your Pega applications running smoothly

  • モジュール

    Best practices for keeping your Pega applications running smoothly

    3 トピック

    25 分

    Visible to all users
  • Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using Pega Community, guardrails, and...

Form autofill

  • モジュール

    Form autofill

    2 トピック

    15 分

    Pega Customer Service 8.7 Visible to all users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Pega Low-Code App Factory introduction

  • モジュール

    Pega Low-Code App Factory introduction

    2 トピック

    22 分

    Pega Platform 8.4 Visible to all users
  • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Pega Support

  • モジュール

    Pega Support

    2 トピック

    25 分

    Cloud Visible to all users
  • Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...

Pega Voice AI

  • モジュール

    Pega Voice AI

    2 トピック

    25 分

    Pega Customer Service 8.7 Visible to all users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Script adherence

  • モジュール

    Script adherence

    2 トピック

    15 分

    Pega Customer Service 8.7 Visible to all users
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Suggested cases

  • モジュール

    Suggested cases

    2 トピック

    15 分

    Pega Customer Service 8.7 Visible to all users
  • Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Suggested knowledge articles

  • モジュール

    Suggested knowledge articles

    2 トピック

    15 分

    Pega Customer Service 8.7 Visible to all users
  • Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

Working with Voice AI models

  • モジュール

    Working with Voice AI models

    2 トピック

    15 分

    Pega Customer Service 8.7 Visible to all users
  • You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

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