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Decisioning Intermediate

This course is for business users who are responsible for developing Next-Best-Action decision strategies.

This course teaches business users how to design and build decision strategies to determine Next-Best-Action decisions to drive customer interactions. Students learn how to use Decision Strategy Manager to build a Decision Strategy that can be applied in a multi-channel environment, utilizing adaptive analytics.

Prerequisites

  • None

What you'll learn

By the end of this course, you will be able to successfully:

  • Use Decision Strategy Manager to build a Decision Strategy.
  • Build Decision Strategies using adaptive analytics.
  • Build Decision Strategies that can be applied in a multi-channel environment.

Course Outline

  1. Orientation

    • Overview
    • Downloading the exercise system
    • Completing the Exercises
  2. Decisioning Intermediate Introduction

    • Introduction to Decisioning Intermediate
    • Executing a Decision Strategy
  3. Extending the Self Service Process

    • Extending Auto Quote process with a Sales Recommendation
  4. Enhanced Decisions

    • Adding a Car Insurance Strategy
    • Adding a Home Insurance Strategy
    • Adding a Sales Issue Strategy
    • Adding Product Portfolio aware Offer Rules
  5. Agent Serviced Channel

    • Adding an Agent Serviced Channel
  6. Adaptive Analytics

    • Utilizing Adaptive Analytics
    • Applying Group Level Adaptive Models

Choose Your Format

Need help choosing the best format? Learn More.

  • Skill Level

    Intermediate

  • Duration

    2 days

  • Platform Version

    6.3

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