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Pega Decision Management Essentials

This course is for business users who are responsible for developing Next-Best-Action decision strategies.

Gain greater understanding of the key features, capabilities and benefits of Pega Decision Management in this Essentials course. Learn how components such as Proposition Management, Predictive Analytics and Interaction History are used to create, simulate and analyze real-time Next-Best-Action decision strategies. Get hands-on experience building strategies for real-time interactions as well as simulating and analyzing their results using Pega Visual Business Director.

Prerequisites

  • None

What you'll learn

By the end of this course, you will be able to successfully:

  • Understand the concept of Next-Best-Action.
  • Explain what is a Proposition in Pega Decisioning Management.
  • Understand how Next-Best-Action improves the customer experience.
  • Describe how Next-Best-Action is leveraged by Pega in a Contact Centre.
  • Understand the basic components and capabilities of Pega Decision Management.
  • Understand how to use decision management in a business process.

Course Outline

  1. Orientation

    • Course Overview
    • Completing the Exercises
    • Downloading the exercise system
  2. Decision Management

    • Introduction
    • Next-Best-Action
    • What's in the Box?
    • Proposition Management
    • Decision Strategies
    • Predictive Analytics
    • Interaction History
    • Decisioning Simulations
    • Assignment

Choose Your Format

Need help choosing the best format? Learn More.

  • Skill Level

    Intermediate

  • Duration

    2 days

  • Platform Version

    7.1.7

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