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Limiting the offer volume in outbound customer engagement

This course is for professionals who participate in the design and development of Pega Marketing solutions.

The number of offers that can be executed as part of a marketing program may need to be limited based on operational, financial or other considerations. Pega Marketing enables volume constraints to be configured as a basic element of any outbound or omni-channel Next-Best-Action-driven marketing campaign. Learn about volume constraints, how they work and how to implement them in a context-sensitive way in this Essentials course.

Prerequisites

  • None

What you'll learn

By the end of this course, you will be able to successfully:

  • Define a Volume Constraint to limit the volume of offers delivered in a campaign.
  • Test the effect of Volume Constraint in a campaign.

Course Outline

  1. Orientation

    • Course Overview
    • Completing the Exercises
    • Downloading the exercise system
  2. Limiting the offer volume in outbound customer engagement

    • Limiting the Offer Volume in a Campaign
    • Practicing What You Learned

Choose Your Format

Need help choosing the best format? Learn More.

  • Skill Level

    Beginner

  • Duration

    2 hours

  • Platform Version

    7.1.9

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