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Implementing Pega Customer Service for Healthcare

This course is for System Architects who need to configure and extend Pega Customer Service for Healthcare applications.

In this course, students learn about implementing Pega Customer Service for Healthcare. Students also learn about the application architecture, the application data model, and the application case types. Students will also get hands on experience extending the application.

What you'll learn

By the end of this course, you will be able to successfully:

  • Describe the business scenario for using Pega Customer Service for Healthcare.
  • Define the relationship between the major data classes.
  • Define the case types.
  • Configure the Interaction Driver
  • Customize the Interaction Portal
  • Test the application.

Course Outline

  1. Course Introduction

    • Before you begin
  2. Customer Service for Healthcare overview

    • Describe the business scenario
    • Explore the Pega Customer Service for Healthcare application
  3. Explore application contents

    • Application architecture
    • Member service cases
    • Provider service cases
    • Clinical Interaction Manager
    • Data model
  4. Extend the application

    • Review requirements
    • Configuring the Interaction Driver
    • Expose Services with Intent Tasks
    • Suggesting Tasks in Interactions
    • Customize the Interaction Portal
    • Test the application implementation
  5. Course Summary

    • Course summary

Choose Your Format

Need help choosing the best format? Learn More.

  • Skill Level

    Intermediate

  • Duration

    1 day

  • Platform Version

    7.2

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