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Integrating Data with Pega Customer Service

This module is for System Architects who want to learn how to integrate data into a Pega Customer Service application.

In this module, students learn how to integrate external data into a Pega Customer Service application. Students familiarize themselves with the existing Pega Customer Service data model. Then, they extend the data model and populate Pega Customer Service with non-sample data.

Course Outline

  1. Integrating Data

    • Before you begin
    • Data model overview
    • Integrating external data
    • Summary

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  • Skill Level

    Beginner

  • Duration

    1 hour

  • Platform Version

    7.2

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