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PegaWorld 2019 Pega Customer Decision Hub Overview

This course is for anyone who wants to learn the key features and differentiators of Pega Customer Decision Hub™.

Learn about the key features, capabilities, and benefits of the Pega Customer Decision Hub™. Explore how components such as proposition management, predictive, adaptive, and text analytics are used to create, simulate and analyze real-time next-best-action decision strategies. Get hands-on experience building strategies for real-time interactions as well as simulating and analyzing your results using Pega Visual Business Director.

What you'll learn

By the end of this course, you will be able to successfully:

  • Explain what is predictive and adaptive analytics are and their benefits
  • Explain how to use and monitor adaptive models' performance
  • Explain the how to use the sentiment and topic detection capabilities to intelligently route emails

Course Outline

  1. Request exercise system

    • PW19 exercise system: Pega CDH Overview
  2. Introducing Next-Best-Action

    • Experiencing Next-Best-Action in a call center
  3. Introducing propositions and decision strategy

    • Tell me how to define propositions in my organization
    • Tell me what is a strategy canvas
  4. Creating and monitoring adaptive models

    • Creating an adaptive model
    • Monitoring adaptive models
  5. Intelligently route emails using text analytics

    • Routing emails automatically to appropriate departments
    • Detecting text sentiment

Choose Your Format

Need help choosing the best format? Learn More.

  • Skill Level


  • Duration

    3.5 hours

  • Platform Version


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