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PegaWorld 2019 Pega Customer Service Overview

Hands on Training

Pega Customer Service™ is a premier application that predicts and manages today’s customer journey on a global scale, including real-time omni-channel AI that extends across multiple customer touchpoints. In this session you will explore these capabilities in a hands-on environment and learn how to best leverage new enhancements in mobile, social, chat and co-browse functionality.

Course Outline

  1. Request exercise system

    • PW19 exercise system: Pega Customer Service Overview
  2. Exercises

    • Let me conduct interactions in Pega Customer Service™
    • Let me configure a web chatbot
    • Let me customize the user interface
    • Let me configure AI for email
    • Let me create help content

Choose Your Format

Need help choosing the best format? Learn More.

  • Skill Level

    Beginner

  • Duration

    4 hours

  • Platform Version

    8

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