Categorizing Data using Data Sources
System architects who need to configure a datasource in Pega Customer Service™.
As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer service representatives to find service cases. Customer Service datasources allow you to group service cases in your application.
What you'll learn
By the end of this course, you will be able to successfully:
Define why you need a Customer Service datasource
Create a Customer Service datasource
Categorizing data using Data Sources
Before you begin
Tell me about configuring a data source
Let me configure a data source
Before you leave