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Configuring a Pega Chat server

This course is for architects who need to configure queues and skills for Pega Chat.

Pega chat allows customers to communicate to customer service representatives (CSRs) in real time on any device. Chat requests can be sent to any CSR or a specialized CSR for a given subject. This module will show you how to create chat queues to contain chat requests that are handled by CSRs. This module will also show you how to create skills to determine which queues a CSR has access to.

Course Outline

  1. Configuring a Pega Chat Server

    • Before you begin
    • Show me how to configure chat queues
    • Before you leave

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  • Skill Level

    Intermediate

  • Duration

    30 minutes

  • Platform Version

    8.1

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