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Accelerating sales with Outlook integration

This module is for anyone who wants to learn about the Outlook add-in.

The Pega Sales Automation™ Outlook add-in leverages the Pega Intelligent Virtual Assistant (IVA), which uses sentiment analysis and natural language processing to suggest actions and responses for incoming emails. The Outlook add-in also allows access to contact, lead, opportunity, and organization data directly from within Outlook.

What you'll learn

By the end of this course, you will be able to successfully:

  • Leverage the Outlook add-in

Course Outline

  1. Accelerating sales with Outlook integration

    • Before you begin
    • Show me the Outlook add-in
    • Before you leave

Choose Your Format

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  • Skill Level


  • Duration

    15 minutes

  • Platform Version


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