Skip to main content

Accelerating sales with Outlook integration

This module is for anyone who wants to learn about the Outlook add-in.

The Pega Sales Automation™ Outlook add-in leverages the Pega Intelligent Virtual Assistant (IVA), which uses sentiment analysis and natural language processing to suggest actions and responses for incoming emails. The Outlook add-in also allows access to contact, lead, opportunity, and organization data directly from within Outlook.

What you'll learn

By the end of this course, you will be able to successfully:

  • Leverage the Outlook add-in

Course Outline

  1. Accelerating sales with Outlook integration

    • Before you begin
    • Show me the Outlook add-in
    • Before you leave

Choose Your Format

Need help choosing the best format? Learn More.

  • Skill Level

    Beginner

  • Duration

    15 minutes

  • Platform Version

    8.2

CopiedShare
View our Certification FAQ and Policies