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Duplicate and Temporary Cases

This module is for System Architects with some experience developing Pega solutions.

Students learn how to configure case types to identify potential duplicate cases for review, and how to defer recording cases in the database until qualifying conditions are satisfied.

What you'll learn

By the end of this course, you will be able to successfully:

  • Identify use cases for temporary cases
  • Configure a case for temporary processing
  • Persist a temporary case
  • Describe how duplicate case search logic identifies potential duplicate cases
  • Configure duplicate search criteria to identify potential duplicate cases

Course Outline

  1. Duplicate and Temporary Cases

    • Introduction to duplicate and temporary cases
    • Duplicate cases
    • How to configure a search for duplicate cases step
    • Temporary cases
    • How to create temporary cases
    • Assessment: Duplicate and temporary cases

Choose Your Format

Need help choosing the best format? Learn More.

  • Skill Level

    Intermediate

  • Duration

    35 minutes

  • Platform Version

    8.2

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