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Evaluating customer credit score

This course is for business users who are responsible for developing Next-Best-Action decision strategies.

You want to ensure that your organization mitigates risk when offering loans to customers. Learn how a scorecard model works and gain hands-on experience configuring a strategy using a scorecard model.

What you'll learn

By the end of this course, you will be able to successfully:

  • Understand how a scorecard works
  • Build a scorecard
  • Use a scorecard in a decision strategy
  • Build and use a Decision table to interpret scorecard calculations

Course Outline

  1. Evaluating customer credit score

    • Before you begin
    • Tell me how to evaluate customer credit score
    • Show me how to select offers based on scorecard results
    • Show me how to build a scorecard
    • Show me how to interpret credit score using a Decision Table
    • Challenge me how to use a scorecard in a web channel
    • Before you leave

Choose Your Format

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  • Skill Level


  • Duration

    22 minutes

  • Platform Version


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