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Configuring Pega Knowledge Troubleshooters

This module is designed for Knowledge Authors who want to learn how to configure Pega Knowledge troubleshooters in Pega Customer Service™.

In this module, you learn how to configure Pega Knowledge troubleshooters for a Pega Customer Service application and provide dynamic diagnostics capabilities to help diagnose common product or service issues. You use hands-on exercises to learn how to create troubleshooters and related questions and actions. You also learn how to reference a service case from a troubleshooter.

Course Outline

  1. Configuring Pega Knowledge Troubleshooters

    • Before you begin
    • Tell me about troubleshooters
    • Show me how to configure pega knowledge troubleshooters
    • Let me create a troubleshooter
    • Quiz me about troubleshooters
    • Before you leave

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  • Skill Level


  • Duration

    1 hour

  • Platform Version


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