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Integrating External Data

This module is designed for system architects who need to integrate external data into Pega Customer Service™.

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains contact data and use that data to replace the sample contact data.


What you'll learn

By the end of this course, you will be able to successfully:

  • Create a data class
  • Create a REST connector
  • Create a data transform to map from the REST connector to the data class
  • Update an activity to use the REST connector to retrieve data

Course Outline

  1. Integrating External Data

    • Before you begin
    • Tell me about integrating with external data sources
    • Show me how to integrate with external data
    • Let me integrate data using an external REST service
    • Quiz me about integrating external data
    • Before you leave

Choose Your Format

Need help choosing the best format? Learn More.

  • Skill Level


  • Duration

    90 minutes

  • Platform Version


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