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Pega Customer Service Overview

This course is for anyone who is interested in an introduction to Pega Customer Service™.

In this module you get an overview of the features and capabilities of Pega Customer Service™. You will learn how to conduct an interaction as a customer service agent and handle requests for a customer.

What you'll learn

By the end of this course, you will be able to successfully:

  • Describe a common usage of Pega Customer Service™
  • Conduct interactions in Pega Customer Service™

Course Outline

  1. Pega Customer Service Overview

    • Before you begin
    • Tell me about Pega Customer Service™
    • Show me how to conduct interactions
    • Let me conduct interactions in Pega Customer Service™
    • Before you leave

Choose Your Format

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  • Skill Level


  • Duration

    45 minutes

  • Platform Version


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